Shipping policy
Last updated: 11 September 2026
At Zakkerz, we're proud to serve customers across Australia with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favourite fashion finds.
1. General Shipping Information
We currently ship throughout Australia.
Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.
2. Processing Time
Orders are typically processed within 2 to 3 business days (Monday to Friday), excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.
3. Shipping Rates
Free Shipping: We offer free shipping on all orders within Australia, with no minimum purchase.
4. Estimated Delivery Times
Here's what to expect once your order is processed:
- Processing Time: 2 to 3 business days (Monday to Friday)
- Transit Time: 4 to 9 business days (Monday to Friday)
- Total Delivery Time: 6 to 12 business days
- Order Cutoff Time: 18:00
- Time Zone: Sydney time (AEST/AEDT)
Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
5. Shipping Restrictions
We do not ship to PO Box addresses or restricted areas. Certain items may be subject to shipping restrictions depending on Australian regulations or carrier restrictions.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs if the failed delivery was caused by incorrect address information or a parcel that was not collected.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us as soon as possible by email: info@zakkerz.com. We will work with the carrier to investigate the problem and find a solution as soon as possible. If your package cannot be found or has been damaged in transit, we will send you a replacement or give you a full refund. This does not affect your rights under the Australian Consumer Law.
8. Shipping Policy Update
We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page.
9. Contact Information
Store name: Zakkerz
Company name: Smidcom
Company address: Van Nijenrodeweg 730, 1082 JE Amsterdam, The Netherlands
Warehouse address: 343 Milperra Rd, Bankstown NSW 2200, Australia
Company nr. (Dutch Chamber of Commerce, KvK): 42146595
VAT number: NL869921757B01
Phone: +61 2 8271 8285
Email: info@zakkerz.com
Monday to Friday: 09:00 to 17:00 (Sydney time, AEST/AEDT)
Weekends and public holidays: closed
We aim to respond to your enquiries within 24 hours on business days.