Refund policy

Last updated: 11 September 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. These conditions do not apply to items that are faulty, damaged or not as described (see Damages and issues below).

To start a return, you can contact us at info@zakkerz.com.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@zakkerz.com.

Return shipping costs

For change-of-mind returns, you are responsible for the cost of shipping the item back to us. We recommend using a tracked shipping service, so you can follow your parcel until it reaches us.

If your item is faulty, damaged or not as described, you do not pay for the return. See Damages and issues below.

Damages and issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If we confirm the problem, we will cover the reasonable cost of returning the item to us.

Exceptions / non-returnable items

Certain types of items cannot be returned for change of mind, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept change-of-mind returns on sale items or gift cards.

These exceptions do not affect your rights if an item is faulty, damaged or not as described. Sale items are covered by the Australian Consumer Law in the same way as full-price items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Refunds are issued in Australian dollars (AUD), the currency in which you paid. Please remember it can take some time for your bank or credit card company to process and post the refund too. If your card was issued outside Australia, your bank may apply its own exchange rate or fees, which are outside our control.

If more than 15 business days have passed since we've approved your return, please contact us at info@zakkerz.com.

Contact information

Store name: Zakkerz
Company name: Smidcom
Company address: Van Nijenrodeweg 730, 1082 JE Amsterdam, The Netherlands
Warehouse address: 343 Milperra Rd, Bankstown NSW 2200, Australia
Company nr. (Dutch Chamber of Commerce, KvK): 42146595
VAT number: NL869921757B01
Phone: +61 2 8271 8285
Email: info@zakkerz.com

Monday to Friday: 09:00 to 17:00 (Sydney time, AEST/AEDT)
Weekends and public holidays: closed

We aim to respond to your enquiries within 24 hours on business days.